Return Policy

At Jones Road Auty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your fragrance, please review our return policy below:

Eligibility for Returns

• Returns are accepted within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• Customized or personalized items are not eligible for return.

How to Initiate a Return

• Contact our customer service team at info@jonesroadauty.store to request a return authorization.
• Please provide your order number and reason for the return.
• We will send you detailed instructions on how to return your item.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service to ensure your return reaches us.

Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.
• Approved returns will be refunded to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

Exchanges

• Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at info@jonesroadauty.store with photos of the issue.
• We will provide a replacement or full refund at no additional cost.