Frequently Asked Questions (FAQ)

Q1: What types of fragrances do you offer?
A: We offer a variety of fragrances including floral, woody, citrus, oriental, and fresh green scents designed for both men and women.

Q2: How can I place an order?
A: Simply visit our website jonesroadauty.store, browse our fragrance collection, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q3: Do you offer international shipping?
A: Currently, we only ship within the United States.

Q4: How long will my order take to arrive?
A: Standard shipping typically takes 3-7 business days after your order is processed. Expedited shipping options may be available at checkout.

Q5: Can I track my order?
A: Yes! Once your order ships, we will send you a tracking number via email so you can monitor the delivery status.

Q6: What is your return policy?
A: We accept returns within 30 days of purchase if the product is unused and in its original packaging. Please contact us at info@jonesroadauty.store to initiate a return.

Q7: How do I contact customer service?
A: You can reach our customer support team by emailing info@jonesroadauty.store or calling +1 (503) 651-9389 during business hours.

Q8: Are your fragrances tested on animals?
A: No, we are committed to cruelty-free practices and do not test any of our products on animals.

Q9: Can I change or cancel my order after placing it?
A: Orders are processed quickly. Please contact us immediately if you need to change or cancel your order, and we will do our best to accommodate your request.

Q10: Do you offer gift wrapping or special packaging?
A: Currently, we do not offer gift wrapping, but all products are securely packaged to ensure safe delivery.